01Returns
Unopened products in their original sealed condition may be returned within 14 days of delivery for a refund of the product price. Contact support@patriotlabs.io with your order number for a return authorization before shipping anything back; unauthorized returns are not processed. Return shipping is the buyer's responsibility unless we shipped the wrong item.
02Non-returnable
For safety and integrity reasons we cannot accept returns of opened, punctured, reconstituted, or improperly stored products, or of products more than 14 days past delivery. Bacteriostatic water and other supplies are non-returnable once the seal is broken.
03Damaged or incorrect shipments
If a package arrives damaged, or you received the wrong item, email us within 48 hours of delivery with photos of the package, packing material and product. We will replace the item or refund it in full, our choice, at no cost to you.
04Refund timing
Approved refunds are issued to the original payment method within 5–10 business days of our receiving the return or approving the claim. Original shipping charges are refundable only when the return is due to our error.
05Cancellations
Orders can be cancelled for a full refund until they ship. Once a tracking number is issued, the order follows the return process above.
06Chargebacks
Please contact us before disputing a charge; nearly every issue is resolved same-day. Chargebacks filed without contacting us, or for orders that were delivered as tracked, may result in account closure and referral for collection.
07Refused orders
Orders we refuse or cancel under the Terms of Service are refunded in full automatically.